Shipping policy
Shipping Policy
PrimaVista currently accepts orders for delivery to eligible shipping addresses within the United States.
Shipping cost
PrimaVista offers free standard shipping on eligible orders delivered within the United States.
Print-on-demand production
All PrimaVista products, including fine art posters, wall calendars, premium tote bags, and phone cases, are made to order.
Each item is produced specifically for you after your order has been placed and reviewed.
Because our products are made to order, production begins only after the order is submitted for fulfillment.
Estimated delivery times
Delivery estimates include both production and shipping time.
Production and delivery times may vary depending on the product, fulfillment location, production availability, destination, shipping carrier, seasonal demand, weather, and other logistical circumstances.
Any delivery date or timeframe provided by PrimaVista, the fulfillment provider, the shipping carrier, or the tracking service is an estimate only and is not a guaranteed delivery date.
Delivery estimates may change after an order has been placed.
Order review and production
Before an order is sent to production, PrimaVista may review order details, product information, artwork files, and shipping information.
If you need to cancel or modify an order, please contact us as soon as possible at:
We can only attempt to cancel or modify an order before it enters production.
Once production has begun, the product has been printed, or the order has been shipped, changes or cancellations may no longer be possible.
Submitting a cancellation or modification request does not mean that the request has been accepted. A cancellation or modification is confirmed only when PrimaVista provides confirmation.
Tracking
When tracking information is available, it will be sent to the email address provided at checkout.
Please make sure your email address is entered correctly when placing your order.
Carrier tracking information may not appear immediately after a shipping label is created or a package enters the carrier's network. Tracking updates are provided by the shipping carrier and may occasionally be delayed or incomplete.
Shipping carriers
The carrier and shipping service used for an order may vary depending on the product, fulfillment location, shipping destination, and other logistical factors.
PrimaVista does not guarantee the use of a particular shipping carrier or service.
Incorrect or incomplete shipping addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before completing your order.
If you notice an address error, contact us immediately at hello@shopprimavista.com.
We can only attempt to correct a shipping address before production or shipment reaches a stage at which changes are no longer possible.
To the fullest extent permitted by applicable law, PrimaVista is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.
Orders that require reprinting or reshipping because of an incorrect or incomplete address provided at checkout do not automatically qualify for a complimentary replacement or refund and may require additional payment.
Delayed orders
Shipping and delivery estimates are not guaranteed.
If your order has not arrived by the estimated delivery date, please allow additional time for carrier processing and tracking updates.
Once tracking confirms that the package has been accepted into the shipping carrier's network, delays or other transit issues attributable to the carrier do not automatically entitle the customer to a refund, replacement, or complimentary reprint.
Shipping carrier and transit issues
Once tracking confirms that an order has been accepted into the shipping carrier's network, transit and delivery are handled by the carrier.
To the fullest extent permitted by applicable law, PrimaVista is not responsible for delays, routing errors, failed delivery attempts, misdeliveries, delivery disruptions, incorrect delivery scans, or other transit or delivery issues attributable to the shipping carrier after the package has been accepted into the carrier's network.
Carrier-related delays, errors, or delivery issues do not automatically entitle the customer to a refund, replacement, or complimentary reprint.
PrimaVista may review individual shipping-related cases and assist where appropriate, but such review does not constitute a guarantee of compensation.
Packages that appear lost in transit
If tracking does not show the package as Delivered and the shipment appears to have been lost while in transit, please contact us within 14 days after the latest estimated delivery date available for the order at:
Please provide your order number, the email address used at checkout, and any available tracking information.
PrimaVista will review the available tracking information and, where appropriate, may assist with an investigation or contact the relevant fulfillment or shipping service.
Each case is reviewed individually.
A review or investigation does not automatically entitle the customer to a refund, replacement, or complimentary reprint.
Any resolution will depend on the circumstances of the individual case, the information available from the carrier and fulfillment provider, and applicable law.
Packages marked as Delivered
If carrier tracking shows an order as Delivered, but you cannot locate the package, please first:
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verify that the shipping address on the order is correct;
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check the delivery location and surrounding areas;
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check with members of your household;
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check with neighbors where appropriate; and
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contact the shipping carrier directly using the tracking information provided.
A carrier status showing Delivered does not automatically qualify an order for a refund, replacement, or complimentary reprint.
You may contact PrimaVista at hello@shopprimavista.com, and we will review the information available. Any assistance or resolution will be determined on a case-by-case basis.
Returned, refused, or unclaimed packages
Packages may occasionally be returned, refused, or remain unclaimed because of circumstances such as:
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an incorrect or incomplete shipping address;
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unsuccessful delivery attempts;
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failure to collect or receive the package;
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refusal of delivery; or
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other circumstances related to the recipient or delivery process.
A package being returned, refused, or unclaimed does not automatically qualify the order for a refund, replacement, or complimentary reprint.
If a new product must be produced or a new shipment arranged because of circumstances attributable to the customer or recipient, additional charges may apply.
PrimaVista may review individual cases where the return appears to have resulted from circumstances not attributable to the customer.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery at:
Please refer to our Return and Refund Policy for claim requirements, documentation, and information regarding possible resolutions.
Multiple items and separate shipments
If your order contains multiple products, individual items may be produced at different fulfillment locations or shipped separately.
You may therefore receive:
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more than one package;
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more than one tracking number; or
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different items on different delivery dates.
Receiving only part of a multi-item order does not necessarily mean that the remaining items are missing or delayed.
Please review all tracking information associated with your order.
Contact
For shipping-related questions, please contact:
Please include your order number and the email address used at checkout whenever possible.
Applicable law
Nothing in this Shipping Policy is intended to exclude, restrict, or limit any consumer rights or obligations that cannot lawfully be excluded, restricted, or limited under applicable law.